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Heath Lane Surgery, Westfield Avenue, Earl Shilton, Leicester, LE9 7RTTel: 01455 844431
Online Services are now up and running, please register at reception with Photo ID.
111 Service - If you need urgent medical care when the surgery is closed please dial 111. Please refer to the opening times when we are closed section. If you feel you need to see a GP today we will ensure that you are able to discuss your concerns with a clinician. Pharmacy First Scheme - Doctors’ appointments aren't always necessary. Think Pharmacy First for people with certain minor ailments and conditions. For more information please refer to our latest news page.
Heath Lane Surgery provides medical services for the communities of Earl Shilton, Barwell, and certain surrounding areas. We have 14,600 patients.
Our Patient Participation Group (PPG) aims to ensure that the Practice puts the patient, and improving health, at the heart of everything it does. Interested patients are encouraged to:
See our Terms of Reference document for more information on our PPG.
Currently our PPG has 19 volunteer members. We attempt to reflect our local population with members of different genders, ethnicities, ages, abilities, experience and interests; equality is important to us. We are keen to recruit new members, particularly those from under-represented groups: young people (over 16); and those of an ethnic minority. Membership is open to all registered patients and their carers. One of our Doctors and our Practice Manager are centrally involved in all PPG activities; other medical professionals and Practice staff provide ideas, input, and responses. We are a cohesive team.
By being a member of the PPG you could benefit by:
Meetings are held every other month on a Thursday evening and last for around 90 minutes. Additional involvement is optional; there are many opportunities to take on more active roles and/or to lead on health-related projects. For specialist information and advice we often invite outside speakers to our meetings. We also work closely with other local Practices to provide ‘Public Information’ and ‘Condition Support’ sessions.
We understand that some patients who may wish to contribute don’t have time or inclination to attend meetings. To promote inclusion we are developing a Virtual PPG through which patients may provide feedback, raise key issues, make suggestions, and, if they wish, become involved in projects.
To contact us:
Ask for a PPG Contact Form at Reception, or:Download a sign-up form, complete it and send to the Practice or hand in at Reception.Someone from the PPG will contact you within 10 working days.
PPG Sign-Up Form
PPG Contact Form
The PPG welcomes your involvement at any level, and value any time you can give to help with our projects.
We have several projects that you could help with through our main PPG and/or the Virtual PPG:
Community feedback is valued by our Practice and is key to ensuring constant improvement.
Under the guidance of our Area Co-ordinator, volunteers will work in pairs within the Surgery to discuss social issues with individual patients, provide information, give appropriate assistance (e.g. help with form filling), and signpost individuals to specific sources of support. It will be stressed that volunteers are not Advisors. Training will be provided.
Eye-catching health promotion displays are provided within our waiting rooms, the main display changes each month. We would value help in setting up these displays from anyone who is artistic. We also value suggestions for these projects.
Help with maintenance of our garden areas is welcomed. The Dialysis Garden and area in front of the Well Pharmacy have been established with a huge amount of help from Earl Shilton in Bloom; both areas are both admired by patients, but need tlc during the dry summer months. Our wildlife area at the side of the Surgery is particularly beautiful in spring, but needs keeping under control. The small area underneath the sign at the top of the Drive is also planted and kept by our volunteers. Any help from green-fingered patients or those with just an hour to spare would be welcomed.
Our members have secured a plot on the Breech Lane Allotments for any member of our local community who would like to grow their own produce, chat whilst digging, receive advice and support from existing Allotment holders. This is a project to address all aspects of loneliness, enable individuals to get out into the fresh air, learn new skills, and enjoy this friendly environment. Seeds and plants are provided – there is no outlay for participants. Call the Area Co-ordinator, Kerry Smith on 07947949721 for more information.
To encourage people to stay healthy through exercise, Earl Shilton Walking Group was established way back in 2009. Through the years the group has grown and now around 30 people take part in our weekly walk.This is a very informal group, those who wish to join us just gather together in the centre of town, near the War Memorial, at 10am every Tuesday morning.
Our weekly walks normally go ahead regardless of the weather conditions. We are led from the Hollow by experienced guides on various routes around our town, walking for around one hour. This activity also has a social focus, one member commenting 'I was so involved in the conversation I couldn't recall where we had been'. Afterwards some of the walkers join together for a welcome coffee and biscuit in the Methodist Church, others just go home.
There is no membership, just 50p for the coffee, or pre-booking; people are free to join us whenever they wish.
Continued development and updating of our PPG website is essential in order that patients are aware of what the PPG is doing. Computer literate volunteers are needed for this job.
Contributions are always welcome, we really do need volunteers to take responsibility for this publication.
Working with one of our members on Press Releases which publicise our activities and campaigns.
We normally send a PPG representative to all relevant meetings in the area and county. These are often interesting, informative events which enhance personal knowledge and provide inspiration and ideas for our particular group.
2020 Meeting Dates
Thursday 23rd January 2020 (1pm)
Thursday 16th April 2020
More dates to be confirmed
Meetings begin at 6:30pm unless stated otherwise and last for approximately 90 minutes and take place at the Surgery
Patient Participation Group Terms of Reference
PPG Annual Report 2018-19
Minutes from 2020:
Minutes from January 2020
Please feel free to browse our archive of previous PPG meeting minutes:
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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