Online Services are now up and running, please register at reception with Photo ID.

111 Service - If you need urgent medical care when the surgery is closed please dial 111. Please refer to the opening times when we are closed section. If you feel you need to see a GP today we will ensure that you are able to discuss your concerns with a clinician.

Pharmacy First Scheme - Doctors’ appointments aren't always necessary. Think Pharmacy First for people with certain minor ailments and conditions. For more information please refer to our latest news page.

Closed for Training

-17/11/22 from 13.00 until 18.30

- 26/01/23 from 13.00 until 18.30

- 15/02/23 from 13.00 until 18.30

- 22/03/23 from 13.00 until 18.30

Latest News

National Data Opt Out

Patients should be aware the National Data Opt Out comes into force on the 1st July 2022. If you do not want your information to be used for research and planning you can visit the website here to opt out of this.

This does not opt you out of any care or treatment.


COVID-19 Vaccination Programme

Heath Lane Surgery has been chosen to provide the COVID-19 Vaccination in Wave-1 of the national vaccination programme.

We started our clinics on Tuesday 15th December for patients aged 80 years and over.  We will be contacting those patients that are eligible for the vaccine by telephone to book appointments and have recently started to send text message invites out to patient to book themselves via a website.

If you receive a text message from HeathLaneGP asking you to book, this is a legitimate invite using a system called AccuRx.  If you are not within the eligible age group, please do not contact the surgery requesting an appointment for the vaccine.

Patient Vaccination Leaflet

Psychological impact of the Coronavirus (COVID-19) pandemic and experience

Researchers from a collaboration group would like to invite you to take part in a short questionnaire exploring the psychological impact of the coronavirus, its effect on our emotions, behaviour and wellbeing.

The aim of this survey is to better understand how the coronavirus and the impact the current lockdown is having on our day to day lifestyle. We hope to find out what is helpful for people during this time and also what may be causing some people to be affected more than others in terms of their wellbeing.

Anyone over the age of 16 with access to be able to complete this online questionnaire can take part.

It is up to you to decide whether to take part or not. You are free to withdraw from the study at any time, without giving a reason and without consequence. This survey is completely voluntary and you can stop completing it at any time. You also do not have to answer any questions you don’t want to, you can just skip them.

Want to find out more? Just click on this link:

Citizens Advice Leicestershire

We would like to manage your enquiry as quickly as possible so that we can effectively provide you with the care and treatment you need. If you need to see a doctor or nurse for medical advice or treatment please contact us (Monday to Friday between 8am and 6.30pm)

For all other non-health related enquiries relating to COVID-19 (eg. social distancing, lockdown restrictions, furlough etc.) please contact the Citizens Advice Bureau by filling in a form available on their website or by telephone (Monday to Friday between 9am and 4.30pm):

Citizens Advice Leicestershire


Tel: 0300 3302111

NHS COVID-19 Tracing App

Protect your loved ones with the official NHS COVID-19 contact tracing app for England and Wales.

It's the fastest way of knowing when you're at risk from coronavirus (COVID-19). The quicker you know, the quicker you can alert your loved ones, and your community. 

The more of us that use it, the better we can control coronavirus.

Protect your loved ones. Please download the app.

Download on the App Store  Get it on Google Play

SmartPhone Apps

For patients that use the SystmOnline smartphone app, please could you uninstall this and download the new "Airmid UK app" or one of the other compatible third party apps, NHS app, MyGP or Evergreen.  Details on how to download the new Airmid UK app can be found here.

NHS Cervical Screening Programme

We have received reports today of a possible scam. Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme.

The Action Fraud Line has been contacted.

Coronavirus advice

People with symptoms of coronavirus (COVID-19), including those with a diagnosis of coronavirus (COVID-19) infection, who must remain at home until they are well.

  • if you have symptoms of coronavirus infection (COVID-19), however mild, do not leave your home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • this action will help protect others in your community while you are infectious
  • plan ahead and ask others for help to ensure that you can successfully stay at home
  • ask your employer, friends and family to help you get the things you need to stay at home
  • stay at least 2 metres (about 3 steps) away from other people in your home if possible
  • sleep alone, if possible
  • wash your hands regularly for 20 seconds, each time using soap and water
  • stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible
  • you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
  • Only call 111 if you cannot get help online.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

The following links are to UK government pages supporting the current nCoV outbreak.

NHS Coronavirus advice

GOV.UK latest advice to public

Coronavirus and Avian Flu advice for travel to China

Changes to Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 11th March 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

Our Postal Address Has Changed

Due to the housing development work behind the surgery called Sheltone Village by Avant Homes, our postal address has been changed.  Please note that our new address is now

Heath Lane Surgery,

Westfield Avenue,

Earl Shilton,

LE9 7RT.

Over the next couple of months you will see correspondence from us changing from the old address to the new.  The surgery will still be situated in the same building, it is only our postal address that is changing.

Third Party Prescription Ordering

The way repeat prescriptions ordering has changed.  From 30th June 2019 you will have to order your repeat prescriptions directly through our GP practice, and not your high street or internet pharmacy or appliance contractor.

To help with ordering repeat medication, you can sign up to Online Services, please speak to a receptionist about signing up.

For more information please see the West Leicestershire Clinical Commissioning Group's website HERE

Important Changes To The Way Repeat Prescriptions For Appliances Are Ordered

You have been sent this letter as you have at least one appliance that is a “repeat” prescription” which you receive regularly without having to see your doctor each time. 

What is Changing?

Your GP practice will no longer accept repeat prescription requests from dispensing appliance companies.  Requests for repeat prescriptions for appliances will only be accepted from you or your carer.

What is Not Changing? 

If you choose to have your appliance prescriptions delivered to your door by your dispensing appliance company, this will still happen; it is only who is able to request the repeat prescription that will change.

However, you will now have the opportunity to order your appliance from the surgery; please note this service will only be for collection from the surgery.

When is This Happening?

The changes will take place from Friday, 1st February 2019.

What Do I Need To Do?

You or your carer will need to order your repeat appliance prescription from your GP practice by using one of the options below:-

  • Handing in the tear off part of your repeat prescription to your GP practice. This can be posted to the surgery if required.
  • Telephone request (for appliances only) and will not be taken for other medication. Please have any appliance codes to hand when ordering.   Please telephone between 10.00 a.m. and 5.00 p.m. and select Option 3PLEASE DO NOT ATTEMPT TO ORDER ONLINE.

Please only order the appliances that you need and request a repeat of their appliance when you have 10 days’ supply left.   At least 5 working days should be allowed in order for the practice to process your prescription.

Why is This Happening?

This change will make the ordering process more efficient and give you more control of the appliances you order.  It will also give you control over the amount of stock you keep at home.  Under the old system some patients built up a stock of unused appliances which caused patient inconvenience and a lot of waste.   PLEASE ONLY ORDER WHAT YOU NEED.   We can save the NHS money by reducing waste.

Who To Contact If You Need More Support

If you feel you will be adversely affected by this change or you need support ordering your repeat appliance prescription please contact Heath Lane Surgery Reception on 01455 844431.

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

  • Hinckley and Bosworth Community Hospital
  • Loughborough Urgent Care Centre at Loughborough Community Hospital
  • Coalville Community Hospital

If you would like to know more please speak to a member of practice staff.

Heath Lane Surgery to host Medical Students

From April 16th 2018, Heath Lane Surgery will host Medical Students.

Medical Students will be here to learn and this may include sitting in during some consultations.

Keep Antibiotics Working

Taking Antibiotics when you don’t need them puts you and your family at risk
Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them. This puts you and your family at risk of a more severe or longer illness. Take your doctor or nurse’s advice when it comes to antibiotics.
No one likes being sick and it’s especially upsetting when your child is ill.


How to look after yourself and your family:
If you or a family member are feeling unwell, have a cold or flu and you haven’t been prescribed antibiotics, here are some effective self-care ways to help you feel better:

• Ask your pharmacist to recommend medicines to help with symptoms or pain.
• Get plenty of rest.
• Make sure you or your child drink enough to avoid feeling thirsty.
• Fever is a sign the body is fighting the infection and usually gets better by itself in most cases. You can use paracetamol if you or your child are uncomfortable as a result of a fever.
• Make sure to use a tissue for your nose and wash your hands frequently to avoid spreading your infection to family and friends.

How long should my symptoms last for?

Here are a few guidelines to help you judge how long some common illnesses and symptoms should last for:

Common illnesses

Most people are better by

Earache (middle ear infection)8 days
Sore throat7 - 8 days
Sinusitis (adults only)14 - 21 days
Cold 14 days
Cough or bronchitis21 days

If you’re not starting to improve by these guide times, contact your GP or call NHS 111.


Antibiotics are needed for serious bacterial infections including:

• Sepsis
• Pneumonia
• Urinary tract infections
• Sexually transmitted infections like gonorrhoea
• Meningococcal meningitis

If you’re worried, speak to a doctor who will be able to advise you on the best treatment for your symptoms.

Remember never share antibiotics or keep for later use. For more information on antibiotics visit

Download the Keeping Antibiobics Working leaflet HERE

Heath Lane Surgery is Now a Research Practice

Heath Lane Surgery is involved in research. Our lead GP is Dr William Priestman.

We only get involved in trials with the necessary approval of local research networks.

Some trials may involve taking new medication and some trials just involve closer monitoring of your medical condition.

We find that most patients enjoy being involved in research for the following reasons:

  • Helping others
  • Getting access to new treatments
  • Closer monitoring of your medical conditions

We may occasionally ask you to become involved with our research by letter or in person. Please feel free to say no but we would like to say thank you to those that do chose to take part.

LOROS Clinic for patients in Hinckley and surrounding area

From the 27th October, and on the last Friday of every month thereafter, Heath Lane Surgery in Earl Shilton will host a LOROS Community Outreach Consultant Clinic for patients in Hinckley and surrounding villages. This is a pilot project being hosted by Heath Lane Surgery over the next 6 months in the first instance. I would like to see patients with difficult symptoms and be able to discuss options for future care as I do at LOROS - the only difference will be the venue.

Our three year strategic plan sets out our intention to develop a range of community services to support patients and their families closer to home. We recognise that travelling to LOROS from Hinckley and other areas in the county can be prohibitive because of the distance.

This service will provide support for terminally ill people, their family and carers by providing care and services closer to home and improving their experience and outcomes.

Management of Short Term Minor Illnesses

The CCG has undertaken extensive engagement with health professionals and surveyed patients to understand the impact of asking patients to purchase remedies for the management of short term minor illnesses, vitamin D supplements and some type of specialised infant formula.  The majority of people are broadly supportive of the proposal and most patients confirmed that they were already doing this.

Please click HERE for more information.

New provider of Non-emergency patient transport

From 1 October 2017 TASL took over the responsibility of providing non-emergency patient transport in Leicester, Leicestershire and Rutland.

Non-emergency patient transport Patient Leaflet

Abdominal Aortic Aneurysm (AAA) Screening

Around 80% of people with a rupture die before they reach hospital or don’t survive emergency surgery.
Screening through the AAA Service can detect Abdominal Aortic Aneurysm early leading to treatment which is safe and effective and the aneurysm is curable. Around 80% of people with a rupture die before they reach hospital or don’t survive emergency surgery. The screening test for AAA is a simple ultrasound scan of the abdomen that usually takes about 10-15 minutes. The specialist nurse screener gives the result straight away and results are sent to the GP.

Key Risk factors
1. Age and being a man - 95% of ruptured AAA occurs in men over 65, this condition is six times more common in men than women.
2. Smoking
3. High blood pressure
4. Family history
(first degree relatives).

Men who are older than 65, and who have not previously been screened or treated for an abdominal aortic aneurysm, can self-refer to the screening office on 0116 258 6820.

Research has demonstrated that offering men ultrasound screening in their 65th
year could reduce the rate of pre-mature death from ruptured AAA by up to 50%.
AAA Screening could save your patient’s life.

Haemodialysis Unit

Heath Lane Surgery has set up a haemodialysis unit which will enable patients to have kidney dialysis at the surgery rather than travel to Hospital.  The aim of the practice is to provide a "home from home" facility for patients who could potentially have dialysis at their address but are unable to because of factors such as lack of space, living on their own or being less confident about carrying it out.

The haemodialysis unit has undergone a pilot scheme and officially opened on Thursday 11th May 2017 which was featured on BBC East Midlands Today.

Kidney Research UK Chief Executive said: At the British Renal Society conference a few weeks ago I heard about the facility at Heath Lane Surgery in one of the presentations.  It was great to hear about this very individual response to the needs of dialysis patients.  I think this is a great step forward for patients whose lives will be improved if we can extend this type of choice and facility further.

Urgent Care Pressures - Accessing alternatives to the Emergency Department.

Please read the section in the Patient Health Information regarding alternatives to the Emergency Department by clicking HERE.

QuitReady Service is here to help

If you are ready to quit smoking, the Leicestershire County Council's new QuitReady service is up-and-running for people who to add their name to the welcome statistic.  QuitReady Leicestershire offers free and confidential text, phone and web chat advice, for more details visit or call 0345 646 6666.

To read the full media release from Leicestershire County Council, please click on the Patient Health Information link at the bottom of the page.

Update to our Telephone System

Heath Lane Surgery have made a change to the telephone system as from Friday 18th November to help direct your calls more easily to correct department within the surgery.  The changes that have been made, called 'automated attendant', are a list options will be given when you first call the surgery.  These options will help you directed to speak to the correct department within the surgery so that your waiting time and number of people you speak to is reduced.  We hope this change will benefit your experience with us and we welcome your feedback should you like to help us improve our service to our patients.

Option 1 - To Book An Appointment

Option 2 - For Test Results (Please be aware that our Reception team is very busy fist thing in the mornings, so we ask you to call for test results after 11am)

Option 3 - To request any Non-Repeat medication (We do not accept requests over the telephone for repeat medication, you can order this via our Online services or by visiting the surgery)

Option 4 - To speak to our Admin department regarding an out-patient hospital referral.

Option 5 - To speak to our Admin department regarding a medical insurance or medical record query.

For all other enquiries, please wait and your call will be forwarded to our reception team.

The Hinckley Times reports on our recent CQC inspection

Local newspaper, The Hinckley Times, recently reported on the CQCs (Care Quality Commission) inspection of Heath Lane Surgery in January 2016. For more information regarding the report of the inspection, please click on the CQC Information link under Further Information at the bottom of the page. 

Heath Lane Surgery is an approved training practice

Heath Lane Surgery became an approved registered training practice in August 2014. This means we host GP Registrars, (who are fully qualified doctors who are undertaking specialised training to become a GP). We may host Registrars who are in their first, second or third and final year of training. We may have none, one or more Registrars allocated to the practice at any one time.
At present we have:
Dr Caroline Armstead, Dr Kirti Mittal, Dr Catherine Ling, Dr Emmanuel Ajibola & Dr Keshini Jayawardana.

Being a training practice offers us great opportunity to keep abreast of the latest developments in the world of medicine and general practice, whilst encouraging regular discussions between the doctors on how to best manage those patients with more complex needs.

Childhood illnesses - Refer to the Family Health Section

There is a wealth of information available in the Family Health section. Please use the links provided to view slides shows on what childhood illnesses look like. Booklets are also available to download on common childhood infections, coughs, colds, earaches & sore throats informing you when to seek further help.

Patients taking Warfarin being prescribed any new medication

Please note any patients taking Warfarin who are prescribed any new medication. It is important to make an appointment to have your INR re-checked after one week.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website