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Practice Management

managerpic.jpgAnn Walsh

(Business / Practice Manager)

Ann is our Business/Practice Manager and is responsible for the administration of the practice. Ann trained as a registered general nurse and later worked as a district nurse in both the U.K. and Australia. Ann moved into NHS management in 2000 and enjoys the challenge of running a busy practice in collaboration with the team.



jpoolesmall.jpgJeanette Poole

(Assistant Practice Manager)

Jeanette has varied experience of NHS work, having previously worked in the Care Sector and Glenfield Breast Care Centre before becoming a General Practice Assistant Manager in 2006. She enjoys providing assistance and support to the Practice Manager, Doctors and the rest of the team and contributing in helping to develop the practice for the longer term.


Ruth AllenSue BatesJames Broadway     
(Reception Supervisor)     (Administration Manager)     (IT Manager)


Our receptionists and administration staff provide an important link for patients with the pstaffpic.jpgractice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Read our Receptionist Charter below:


Receptionist Charter



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