Changes to repeat prescription ordering
The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through our GP practice, and not your high street or internet pharmacy or appliance contractor.
To help with ordering repeat medication, you can sign up to Online Services, please speak to a receptionist about signing up.
For more information please see the West Leicestershire Clinical Commissioning Group's website HERE
Important Changes To The Way Repeat Prescriptions For Appliances Are Ordered
You have been sent this letter as you have at least one appliance that is a “repeat” prescription” which you receive regularly without having to see your doctor each time.
What is Changing?
Your GP practice will no longer accept repeat prescription requests from dispensing appliance companies. Requests for repeat prescriptions for appliances will only be accepted from you or your carer.
What is Not Changing?
If you choose to have your appliance prescriptions delivered to your door by your dispensing appliance company, this will still happen; it is only who is able to request the repeat prescription that will change.
However, you will now have the opportunity to order your appliance from the surgery; please note this service will only be for collection from the surgery.
When is This Happening?
The changes will take place from Friday, 1st February 2019.
What Do I Need To Do?
You or your carer will need to order your repeat appliance prescription from your GP practice by using one of the options below:-
- Handing in the tear off part of your repeat prescription to your GP practice. This can be posted to the surgery if required.
- Telephone request (for appliances only) and will not be taken for other medication. Please have any appliance codes to hand when ordering. Please telephone between 10.00 a.m. and 5.00 p.m. and select Option 3. PLEASE DO NOT ATTEMPT TO ORDER ONLINE.
Please only order the appliances that you need and request a repeat of their appliance when you have 10 days’ supply left. At least 5 working days should be allowed in order for the practice to process your prescription.
Why is This Happening?
This change will make the ordering process more efficient and give you more control of the appliances you order. It will also give you control over the amount of stock you keep at home. Under the old system some patients built up a stock of unused appliances which caused patient inconvenience and a lot of waste. PLEASE ONLY ORDER WHAT YOU NEED. We can save the NHS money by reducing waste.
Who To Contact If You Need More Support
If you feel you will be adversely affected by this change or you need support ordering your repeat appliance prescription please contact Heath Lane Surgery Reception on 01455 844431.
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
- Hinckley and Bosworth Community Hospital
- Loughborough Urgent Care Centre at Loughborough Community Hospital
- Coalville Community Hospital
If you would like to know more please speak to a member of practice staff.
Heath Lane Surgery to host Medical Students
From April 16th 2018, Heath Lane Surgery will host Medical Students.
Medical Students will be here to learn and this may include sitting in during some consultations.
Keep Antibiotics Working
Taking Antibiotics when you don’t need them puts you and your family at risk
Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them. This puts you and your family at risk of a more severe or longer illness. Take your doctor or nurse’s advice when it comes to antibiotics.
No one likes being sick and it’s especially upsetting when your child is ill.
REMEMBER IF YOU’RE FEELING UNWELL ANTIBIOTICS AREN’T ALWAYS NEEDED
How to look after yourself and your family:
If you or a family member are feeling unwell, have a cold or flu and you haven’t been prescribed antibiotics, here are some effective self-care ways to help you feel better:
• Ask your pharmacist to recommend medicines to help with symptoms or pain.
• Get plenty of rest.
• Make sure you or your child drink enough to avoid feeling thirsty.
• Fever is a sign the body is fighting the infection and usually gets better by itself in most cases. You can use paracetamol if you or your child are uncomfortable as a result of a fever.
• Make sure to use a tissue for your nose and wash your hands frequently to avoid spreading your infection to family and friends.
How long should my symptoms last for?
Here are a few guidelines to help you judge how long some common illnesses and symptoms should last for:
|Common illnesses |
Most people are better by
|Earache (middle ear infection)||8 days|
|Sore throat||7 - 8 days|
|Sinusitis (adults only)||14 - 21 days|
|Cold ||14 days|
|Cough or bronchitis||21 days|
If you’re not starting to improve by these guide times, contact your GP or call NHS 111.
WHEN ANTIBIOTICS ARE NEEDED
Antibiotics are needed for serious bacterial infections including:
• Urinary tract infections
• Sexually transmitted infections like gonorrhoea
• Meningococcal meningitis
If you’re worried, speak to a doctor who will be able to advise you on the best treatment for your symptoms.
Remember never share antibiotics or keep for later use. For more information on antibiotics visit www.nhs.uk/keepantibioticsworking
Download the Keeping Antibiobics Working leaflet HERE
Heath Lane Surgery is Now a Research Practice
Heath Lane Surgery is involved in research. Our lead GP is Dr William Priestman.
We only get involved in trials with the necessary approval of local research networks.
Some trials may involve taking new medication and some trials just involve closer monitoring of your medical condition.
We find that most patients enjoy being involved in research for the following reasons:
- Helping others
- Getting access to new treatments
- Closer monitoring of your medical conditions
We may occasionally ask you to become involved with our research by letter or in person. Please feel free to say no but we would like to say thank you to those that do chose to take part.
LOROS Clinic for patients in Hinckley and surrounding area
From the 27th October, and on the last Friday of every month thereafter, Heath Lane Surgery in Earl Shilton will host a LOROS Community Outreach Consultant Clinic for patients in Hinckley and surrounding villages. This is a pilot project being hosted by Heath Lane Surgery over the next 6 months in the first instance. I would like to see patients with difficult symptoms and be able to discuss options for future care as I do at LOROS - the only difference will be the venue.
Our three year strategic plan sets out our intention to develop a range of community services to support patients and their families closer to home. We recognise that travelling to LOROS from Hinckley and other areas in the county can be prohibitive because of the distance.
This service will provide support for terminally ill people, their family and carers by providing care and services closer to home and improving their experience and outcomes.
Management of Short Term Minor Illnesses
The CCG has undertaken extensive engagement with health professionals and surveyed patients to understand the impact of asking patients to purchase remedies for the management of short term minor illnesses, vitamin D supplements and some type of specialised infant formula. The majority of people are broadly supportive of the proposal and most patients confirmed that they were already doing this.
Please click HERE for more information.
New provider of Non-emergency patient transport
From 1 October 2017 TASL took over the responsibility of providing non-emergency patient transport in Leicester, Leicestershire and Rutland.
Non-emergency patient transport Patient Leaflet
Abdominal Aortic Aneurysm (AAA) Screening
Around 80% of people with a rupture die before they reach hospital or don’t survive emergency surgery.
Screening through the AAA Service can detect Abdominal Aortic Aneurysm early leading to treatment which is safe and effective and the aneurysm is curable. Around 80% of people with a rupture die before they reach hospital or don’t survive emergency surgery. The screening test for AAA is a simple ultrasound scan of the abdomen that usually takes about 10-15 minutes. The specialist nurse screener gives the result straight away and results are sent to the GP.
Key Risk factors
1. Age and being a man - 95% of ruptured AAA occurs in men over 65, this condition is six times more common in men than women.
3. High blood pressure
4. Family history
(first degree relatives).
Men who are older than 65, and who have not previously been screened or treated for an abdominal aortic aneurysm, can self-refer to the screening office on 0116 258 6820.
Research has demonstrated that offering men ultrasound screening in their 65th
year could reduce the rate of pre-mature death from ruptured AAA by up to 50%.
AAA Screening could save your patient’s life.
Surgery Extension Announcement
We are very pleased to announce our plans to extend the surgery in order to bring innovative new services which will improve and enhance patient care. Over the coming weeks we will display details about what is proposed.
Please click HERE to see our dedicated page for more information regarding the planned extension to the surgery.
Heath Lane Surgery has set up a haemodialysis unit which will enable patients to have kidney dialysis at the surgery rather than travel to Hospital. The aim of the practice is to provide a "home from home" facility for patients who could potentially have dialysis at their address but are unable to because of factors such as lack of space, living on their own or being less confident about carrying it out.
The haemodialysis unit has undergone a pilot scheme and officially opened on Thursday 11th May 2017 which was featured on BBC East Midlands Today.
Kidney Research UK Chief Executive said: At the British Renal Society conference a few weeks ago I heard about the facility at Heath Lane Surgery in one of the presentations. It was great to hear about this very individual response to the needs of dialysis patients. I think this is a great step forward for patients whose lives will be improved if we can extend this type of choice and facility further.
Urgent Care Pressures - Accessing alternatives to the Emergency Department.
Please read the section in the Patient Health Information regarding alternatives to the Emergency Department by clicking HERE.
QuitReady Service is here to help
If you are ready to quit smoking, the Leicestershire County Council's new QuitReady service is up-and-running for people who to add their name to the welcome statistic. QuitReady Leicestershire offers free and confidential text, phone and web chat advice, for more details visit www.quitready.co.uk or call 0345 646 6666.
To read the full media release from Leicestershire County Council, please click on the Patient Health Information link at the bottom of the page.
Update to our Telephone System
Heath Lane Surgery have made a change to the telephone system as from Friday 18th November to help direct your calls more easily to correct department within the surgery. The changes that have been made, called 'automated attendant', are a list options will be given when you first call the surgery. These options will help you directed to speak to the correct department within the surgery so that your waiting time and number of people you speak to is reduced. We hope this change will benefit your experience with us and we welcome your feedback should you like to help us improve our service to our patients.
Option 1 - To Book An Appointment
Option 2 - For Test Results (Please be aware that our Reception team is very busy fist thing in the mornings, so we ask you to call for test results after 11am)
Option 3 - To request any Non-Repeat medication (We do not accept requests over the telephone for repeat medication, you can order this via our Online services or by visiting the surgery)
Option 4 - To speak to our Admin department regarding an out-patient hospital referral.
Option 5 - To speak to our Admin department regarding a medical insurance or medical record query.
For all other enquiries, please wait and your call will be forwarded to our reception team.
The Hinckley Times reports on our recent CQC inspection
Local newspaper, The Hinckley Times, recently reported on the CQCs (Care Quality Commission) inspection of Heath Lane Surgery in January 2016. For more information regarding the report of the inspection, please click on the CQC Information link under Further Information at the bottom of the page.
Heath Lane Surgery is an approved training practice
Heath Lane Surgery became an approved registered training practice in August 2014. This means we host GP Registrars, (who are fully qualified doctors who are undertaking specialised training to become a GP). We may host Registrars who are in their first, second or third and final year of training. We may have none, one or more Registrars allocated to the practice at any one time.
At present we have:
Dr Caroline Armstead, Dr Krishan Patel, Dr Adil Vania, & Dr Sarah Scott
Being a training practice offers us great opportunity to keep abreast of the latest developments in the world of medicine and general practice, whilst encouraging regular discussions between the doctors on how to best manage those patients with more complex needs.
Childhood illnesses - Refer to the Family Health Section
There is a wealth of information available in the Family Health section. Please use the links provided to view slides shows on what childhood illnesses look like. Booklets are also available to download on common childhood infections, coughs, colds, earaches & sore throats informing you when to seek further help.
The Genvasc Study
This practice is participating in a research study called GENVASC. The purpose of the study is to help determine whether the addition of generic information can improve risk prediction of Coronary Artery Disease (CAD). This study is led by Professor Samani from Glenfield Hospital.
The GENVASC study capitalises on the unique opportunity provided by the NHS Health Check Programme, which is being widely promoted and specifically targets all individuals aged 40-74 years who are free of cardiovascular disease. Consenting patients who are taking part in the NHS Health Check Programme are asked to provide an additional sample of blood to subsequently be used in these trials. For further information please refer to: www.tinyurl.com/GENVASC or GENVASC Poster
Patients taking Warfarin being prescribed any new medication
Please note any patients taking Warfarin who are prescribed any new medication. It is important to make an appointment to have your INR re-checked after one week.